Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Warranty

  • Our team of techs will do their best to respond to your assistance tickets within approximately 1 hour. If, however, the issue you have encountered calls for help from the Admin =Department,= we will forward the ticket to the person on shift and will write a note to let you know.

  • Top quality support service
  • Top–quality Customer Assistance Service

  • We provide you with 24 hours a day tech support via a super–fast ticketing platform integrated into your Control Panel. You may write to us all the time about any of the software packages that come pre–installed on the virtual server, such as the desired Operating System, the server admin panel and our in–house made Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • A comprehensive and constantly updated article base is incorporated into our in–house built Hosting Control Panel. It offers you quick tips about how to execute all the primary website managing tasks. The Help area offers you comprehensive how to content articles and step–by–step video guides. You can reach the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.