24/7 Customer Support in Shared Website Hosting
All of our shared website hosting services offer you 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our website hosting services well before you make a purchase or you are a current client and you have a question or a issue, you can contact us at any time, including weekends and holidays. We have numerous channels to get in touch with us - several phone lines globally for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any matters that require extra time to research and deal with. Unlike a number of other web hosting providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, thus regardless of what the trouble is, it'll be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you can take advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available all the time and so will we. With a number of contact options, you're able to select the best method to contact us and inquire about our services in case you don't have an account yet, or ask for assistance in case you're already one of our customers. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature 1-hour answer time guarantee, although it hardly ever takes over 20 mins to receive assistance no matter the complexity of the trouble. With our customer and technical support services, we'll be there for you whenever you need us, not a couple of days afterwards.
24/7 Customer Support in VPS Hosting
In case you get a virtual private server through our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia plus a live chat service. When you are a current customer and you require assistance with a technical issue that requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an email message and we will take care of the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes weekends and holidays, still for the vast majority of issues it takes a maximum of 30 minutes to get support. The support service covers your VPS as well as all pre-installed software it comes with, so in case you need help with third-party apps, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server plans that we supply feature 24/7 support through several methods of communication and with a one-hour max answer time warranty. If you want to find out more about the plans or you have some billing or general questions, you'll be able to phone one of the local numbers that we have internationally or you could use our live chat support and consult with a live agent. For strictly tech problems which need the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to track a particular matter. The answer time for them rarely is more than half an hour, therefore you can forget about waiting for a full day so as to receive help. The support service is available for all server-related issues, which includes the pre-installed software. In case you'd like to receive assistance for third-party applications, you can consider ordering the Managed Services upgrade that we offer with all the plans.