Client Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to within maximum 60 min after the ticket or e–mail was submitted. If your issue calls for further assistance from a sysadmin, we will forward the trouble ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be needed for reaching the optimal solution. And if you order our Admin Services package, all of the server management tasks included there will be performed whenever you wish.
An Excellent Client Support Service
We’ll be online for you 24x7x365 to answer any questions that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance with server admin procedures, you can have a glance at our Admin Services package, which includes backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have provided our Hosting Control Panel with an exhaustive knowledge base, which features detailed explanations of all its features and functionalities. Besides, we have shot in–depth video tutorials that will further disclose to you how to perform a certain task or troubleshoot a regularly experienced issue. The help articles and the video tutorials are easily reachable from each Hosting Control Panel section through the Help and Videos buttons situated in the upper right corner.